> a sincere apology cannot in any way entertain doubt about the fact that there WAS harm

Someone will always be apologizing wrong for some. Some interpretation of what harm there was, is not necessarily the same as my interpretation. There are too many ways to construe what harm there was or may have been according to others to satisfy everyone addressed. This is an efficient wording that doesn't explicitly satisfy your (and many people's) specific issues out of "the community", which illustrates the point.