It's of course the last part that really grinds me gears. Or worse, they depend on flowcharts and consumer idiocy to first replace parts that have been proven to be fine, or could be tested first. At least Ebay liquifies this used part market. Always sell your old junk. I've even sold a smashed up iphone for $50.
I had a cylinder misfire in a car and the dealership ignored my notes where I said I swapped around the coils and plugs several times but the misfire stayed in the same cylinder. Somehow they tried to sell me new coils and spark plugs which obviously were not the problem. Mindless flowchart followers, unsure if by design or by idiocy.