who the hell needs the "vendor"?

i can get better unbiased advice out of online forums. even after going to freebsd i continued to use ubuntuforums, because the advice tended to be great. the arch wiki also rules.

i would rather use a forum or irc then call some dipshit on the "vendor" support line. all i want from a hardware vendor is a sane warranty. otherwise they can keep their worthless phone monkeys