Ask HN: Review my startup, clickdesk.com | Hacker News Reader

Ask HN: Review my startup, clickdesk.com

5 pointsjagan12311 comments

We provide live chat support service and offer a great Web 2.0, cloud-based service integrating with your present setup without requiring any new installations. Our USPs are built in phone, fully cloud based and instant integration with with social platforms.

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It took me a little bit to figure out how this would integrate with our side, but it looks like it talks to Jabber servers? That's clever.

We could integrate that into the backend software directly, or use google talk, as you suggest.

How is this different 99K other live-chat-for-your-website options? ;)

Looks cool. Good Luck.

Thanks for your feedback.

We use Jabber, Gtalk and Skype.

Also about how are we different

- Adds call functionality. Customers can call directly from browser without installing anything new

- Integrates with Skype and Google Talk. Other IMs are around the corner. Hosted in AppEngine and Amazon cloud for scalability and speed (currently is the fastest live-chat)

- Social Tabs - you can customize the widget to show Twitter, Facebook and other social communities.

Let me know if there is any feedback you can give to us.

http://i.imgur.com/gv0Fy.jpg should probably worded diffrently. Something like "ClickDesk offers the best features in its class. Please contact us(contact us is a link) if you are looking for a feature that isn't shown below.

Your login form is susceptible to a trivial XSS attack. The content of the username field when posting an invalid username/password pair is embedded in the response and is not escaped at all.

You should get someone to take a serious look at the security of your site.

Thanks for letting us know - fixing it in a min now.

- It's weird that signup link goes to http://contactuswidget.appspot.com/login.jsp

- Missing "Privacy policy" in the footer.

Clickable http://clickdesk.com

Looks great...I'll try you guys out for the site I'm building at the moment.

looks cool!

Skype and Google Talk direct integration is selling currently.

Great name.

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