https://web.archive.org/web/19991012084438/http://paypal.com...
But I think it's probably the "synergy" with eBay that was the biggest surprise. I recall having a neighbor at that time who sold old movie posters. Rather than driving around the country to comic book conventions, he was able to do more in one month in online auctions than the past decades he had been collecting. That was the great awakening. PayPal went from "college kids requesting cash from parents" to trading rare sports memorabilia with instant clearing by March 2000.
>>> If you needed to integrate with an outside vendor, you picked up the phone yourself and called; you didn’t wait for a BD person to become available. You did (the first version of) mockups and wireframes yourself; you didn’t wait for a designer to become available. You wrote (the first draft of) site copy yourself; you didn’t wait for a content writer.
"You must unlearn what you have learned" ;)