This is singular the worst way to share information, he look here is a link to someone twitter feed, where you can read them talk about how they didn't read their contract for like 40 tweets.
They signed up for an annual subscription with monthly payments, and are acting like a cancellation fee is a surprise?
I don't like the practice, but this is hardly news.
They don't go out of their way to make it clear but it's not hidden that it's a yearly subscription paid monthly. Annoying, but I knew it was a yearly sub when I signed up so wouldn't consider it particularly sneaky.