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Comment by bogomipz | Hacker News Reader

This is really a shame to hear. There was once a an Elastic SaaS company from Norway called found.io that were pretty sharp and customer-centric. They were acquired be Elastic pretty early on[1]. I believe Elastic Cloud was built from this. I guess found.io's culture of delivering a good product didn't survive?

https://www.elastic.co/about/press/elastic-acquires-elastics...

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Perhaps telling that none of the Found team are still at Elastic, from what I can tell on LinkedIn. I pay attention to that kind of stuff because (full disclosure) I operate the _other_ small customer-focused managed Elasticsearch company (bonsai.io) that _didn't_ get acquired by Elastic back in 2015.

There's also logz.io, but that's targeted at a specific customer.

Also virtual beers to you -- I really like Websolr!

FYI your pricing has this 'HIPAA Complicance'.

Honestly the amount of negativity towards Elastic in this thread is jarring. I’ve been an ES customer (self hosted, some cloud) for years and have only good things to say about them. Maybe I’m less a fan of the number of features they try to bake in and the direction of the company towards using logs for metrics (which causes heavy disk load instead of just storing metrics in time series) but. Yeah.

I truly believe the negative voices are coming to the fore in this thread or they are paid Amazon folks (or they have a vested interest in AWS succeeding here).

Are you even a customer if you don't pay Elastic any money ? Your a user, sure, but not a customer.

These other opinions and negative voices you reference come from actual customers who pay Elastic large sums of money, and they feel they don't get good value and service for that money they're forking over.

You cannot use the cloud systems without paying; how on earth do you figure I’m not a customer from what I wrote?

Because you said you're "self hosted" on 'some cloud'. You don't need to pay Elastic if you're self-hosted and not using the Elastic Cloud - you can just download it and use it for free.

They could be paying Elastic for gold/plat/etc licenses on their self hosted instances or “self hosted, some cloud” could mean they run mostly self hosted with some Elastic cloud usage.

So everyone who doesn't share your experience is a paid actor? Not on throwaway accounts?

No, I said “either these negative opinions are coming to the fore”- as in, I haven’t heard them before and they’re suddenly quite loud- which is entirely possible as people do not have a place to vent I guess.

Or people who have some form of vested interest in AWS succeeding (whether directly financial or indirectly benefiting from AWS being a monopoly) are influencing the discussion.

I was mostly thinking that in previous threads on this same subject these voices were not quite so loud.

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