To each their own, but I am far more interested in what happened, what they are doing about it, whether it can happen again, and why I heard aboutnit on HN instead of directly from Dropbox.

I personally am not interested in an apology or a gaveling tone. These people are not my personal friends, I don't have an emotional investment in whether they pretend to care about my feelings. I have an objective intrest in how they choose to act and the information they give me so that I can make my own informed choices.