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Field studies and usability testing are some techniques that can be used when you want to discover novel needs and not just minmax existing implementations. Shit is hard because it takes tons of work and you have to have the organizational maturity to accept difficult changes.

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If we do a field test of browser usage, do we expect the result to leave anything standing that allows typical power user workflows such as HN readers to work?

Sure, "just" target power users in your tests and have hypotheses at the right level of abstraction.

Yeah, but how do you assign a weighting here if you don't have the telemetry?

Maybe Firefox usage is really like 25% power users, but most of those disable Telemetry, causing the priorities to be all screwed up (See the ALSA example!).

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