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This specific problem happens all the time. That’s the ISPs problem, not cloudflare. The ISP has a user negatively impacting other users, best course of action would be remove that user and notify cloudflare after.

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Do ISPs actually do any of this? Does any ISP ever do any of this? I don't think so. Also, no one knows what was the particular thing that pissed off Cloudflare, because it's a black box.

I'll say it again: centralizing the internet around a single company is a terrible idea. Especially so when said company terminates TLS and thus has access to unencrypted traffic.

ISPs don’t because they don’t care. Until there’s a legal or monetary reason to do so ISP providers will do the bare minimum. My spouse worked for a large American ISP for would hear all the time that apartment complexes would not be able to access certain services because one user did something that got the IP blocked and nobody cared because it wasn’t their problem.

ISPs don't care so they don't do anything. Website operators don't care so they offload the responsibility to Cloudflare. Cloudflare doesn't care so it bans and/or humiliates unrelated people however it sees fit. Nice.

It's Cloudflare's problem too if my customers can't access my site because I made the poor choice of trusting Cloudflare's antibot protection.

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