I never really appreciated captions much, but my wife does not speak English as her first language, and not having captions on a movie sometimes means she will be bored and unable to enjoy it with me.
I never really appreciated captions much, but my wife does not speak English as her first language, and not having captions on a movie sometimes means she will be bored and unable to enjoy it with me.
I bought my mother a third-party device for her television so she could stream Netflix last Christmas only to find out that Closed Captioning wasn't supported. It was pretty depressing - she couldn't use it at all because she is hearing impaired.
There's a reason why there are laws in place for compliance - often times good business strategy and "accessibility for all" don't align.
It's easy to forget about accessibility. Another friend can't use iOS devices because he's mobility impaired, and is a little dismayed by the broad move to touch-based devices. But they're cool to develop for, right?
You certainly need to be careful that requiring captions doesn't require everybody putting a video on Youtube to caption it. As great as that would be for deaf people (and for searching video), it's a burden that might kill a lot of things.
The move to touch-based devices being hard for the disabled/elderly/etc. is an issue I've been thinking about too. It's a hard problem but one that will hopefully spur some innovation in the coming years.
I also remember back when Apple introduced easy to use videochat in iChat with the iSight in ~2003 and again with FaceTime in iOS devices, and my deaf/hard of hearing friends thought this was an awesome alternative way to communicate.
They are cool to develop for, and I feel incredibly lucky to be working on an iPad app for visually impaired people right now and to help said people learn how to use the screenreader. It's amazing how I've watched some people go from technophobia caused by progressive vision loss to being inseparable from their newly purchased iPad/iPhone and doing more than they ever learned to do on traditional computers.
The Apple Accessibility team is made up of incredibly cool people that always seem to be open to suggestions to better improve their products. Your friend should shoot them an email at accessibility@apple.com instead of just grumbling about how iOS devices are out of his reach. I remember a lot of blind folks I knew that grumbled a lot when the iPhone first came out, because they thought an all-touch interface meant that the device was doomed for use for the blind. That turned out to be very, very wrong. You never know what they might have in mind, and maybe your friend has some cool ideas to pass on.