This. It sheds some light on how this whole situation actually went down, and in hindsight, this disconnect between perception and reality may well be the root cause of Andrew's failure.
My takeaway from this story isn't nearly what Andrew believes his is. What I see is he was so tunnel visioned on trying to crush Asana and be not only the market leader but only option that he neglected his customers needs and wants until they just bailed on Flow for alternative products.
Death by a million papercuts, sure, but mostly from his own errors.
We'll never really know.