In general, VW has a good, somewhat inflated reputation in Germany + parts of EU. In my experience, the cars are quite solid and reliable, albeit considered a bit boring. But you can also buy a Seat or Skoda which is basically the same car with a different exterior but cheaper...
Maybe the issue is that they are different cars in the US. VW didn't have a Jetta in Germany for years. I owned a Golf MK3 convertible in the US, and I felt it was of lesser quality than similar VWs for the European market.