It's not surprising. The biggest danger of having tremendous wealth and/or power seems to be that you can no longer accept and integrate valid criticism from others.
I did find Amazon's responses to be tone deaf at best (mostly just disagreeing with them) but her reply to be much worse.
The fact that small companies do not, out of fear of retribution by politicians is the actual problem and speaks volumes.
I don’t know why I’m surprised; HN has shown me more and more that otherwise intelligent people are more than happy to support corporate friendly narratives and anti-progressive ones.