Sinkhole of Bureaucracy (2014)

Subtitle: "Deep underground, federal employees process paperwork by hand in a long-outdated, inefficient system"

This is about how retirement is handled for US government employees. As far as I can tell, nothing has changed.

"During the past 30 years, administrations have spent more than $100 million trying to automate the old-fashioned process in the mine"

Here is a more recent article: https://blog.stwserve.com/iron-mountain/

Relevant, recent HN discussion, "What I learned in two years of moving government forms online":

https://news.ycombinator.com/item?id=26499781