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In the UK, JustEat takes 30% of the order, same as UberEats, with 0 liability - if something goes wrong with the order, including problems with delivery time, driver taking a nibble, the restaurant just doesn't get paid. Deliveroo is a bit greedier and takes 35%.

It's definitely not the lack of competition... it's just that the competition doesn't behave much better compared to them.

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Interesting to hear that Just-Eat acts this way; Takeaway (Thuisbezorgd) has similar practices in NL.

They take no liability on anything (delivery delays, food problems, missing items, etc). They have no customer care number, and take days to respond to emails. If anything goes wrong, they make you call the restaurant, and of course they redirect you back to Tkwy. In the end, you will receive no refund, none of the missing food, and have waited 1-3hrs for an order that should've taken <1hr.

It's a horrible experience, but they get away with it because they have a near-monopoly. Uber Eats & Deliveroo have <25% of the restaurants on Tkwy.

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