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I prefer texting/chat because of the traceability, especially for work. The chat history is a type of decision log for me, and I really appreciate being able to go back and review or search for conversations.

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Oh yes, also that! My colleague was rather frustrated with apartment repair crew he had to deal with. Everything was handled via phone calls, none of the construction folk kept any papertrail whatsoever on who agreed to what (obviously), as a result >70% of things agreed either were completely forgotten, or mis-implemented, or implemented weeks later than they should have.

+1

Cannot remember every detail when the decision conversation is done via phone call / meeting. I can only rely on written details.

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