Small talk appears, on the surface, to have limited utility. With deeper study, though, it becomes clear that it is the impedance-matching that smooths the interaction between people.

There is a reason that almost everyone who works in deeply-human endeavors engages in it. It respects and acknowledges the humanity of interactions.

Just saying, "No." has a very different impact (and efficacy) than, "I respect and acknowledge you and your work, but that course of action simply isn't possible."

Good question! I wish people asked more often because so few here know the answer.

The “fluff” establishes tone. The correct tone builds and reinforces a relationship.

In contrast, a “clear and concise” response with no “fluff” is just as likely to be read as aloof or sarcastic.

As long as you’re dealing with fellow humans, take care: the niceties matter.