Hacker News Reader

If this is the case, then as far as my reading of the story goes, upon discovering that she was serving people who she believed would be stingy tippers, she behaved in a way that would make even a generous tipper leave nothing.

This seems counterintuitive.

This seems counterintuitive.

Worse, it creates the results expected, reinforcing the bias, leading to more bad service because the worst suspicions have been "confirmed."

Now everyone is screwed.

Wrong country. In the UK, wait staff don't live on tips.

I don't doubt that people that use coupons are probably statistically poor tippers, but this seems like a self-fulfilling prophecy to me.

If you expect someone to tip poorly, so you give them poor service, of course they are going to tip poorly!

Of course it's easy to understand and I sympathise with her but it doesn't make it enjoyable!