> You risk making discourse difficult when you continue punishing people who are attempting to do the right after doing wrong for a while.
On the other hand, a few days of doing the absolute bare minimum of quality control doesn't undo a decade of actively hostile practices. They're still very very deeply in the red when it comes to their relations with the playerbase and for good reason.
Paying $10k to the person who documented this bug is a good start, but you need to do a whole lot of work to make up for the impressions caused by that kind of prolonged systemic negligence.