It’s still awful though. I would hesitate to do business with a company that doesn’t take any responsibility for their own products.
That's more offensive and insulting and time-wasting than saying nothing.
Not apologised at all comes off better than a backhanded apology IMO.
But the below isn't correct:
> Right, so the company is saying "I will never acknowledge our mistakes because if I do we might have to fix them."
I probably didn't word it perfectly in my original comment, but the company did acknowledge mistakes quite often after assessments of the claimed faulty/broken/whatever product (roughly 30% of faulty claims were approved and either repaired or reimbursed from memory). The rejected claims were often taken to court (like 15%) due to the value of products.
I was mostly commenting on the deception of only allowing pseudo-apologies.