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It looks like this is shown after the account is currently canceled, and is completely optional. It doesn't look complicated, it just looks a little time consuming because they want the details. I think they did a good job.

It does look lengthy, at least. Depending on why I canceled, I might very well be inclined to skip it. Might be better if they split it over maybe 3 pages, so if someone didn't make it to the end at least Netflix get some feedback.

That is a really long and verbose questionnaire. Exit interviews when I left some jobs weren't even that long.

With the attention spans the way they are, I would be surprised if their completion rate is anything more than single digit percentages.

I had the same thought. It'd be interesting to know what the form completion rates for this are.