Well there's that, and the license raj...
But then there's also an empowerment issue - or so I have come to believe - which is that non-Western companies are loathe to empower their lower-ranking employees to make decisions of any kind.
If I get on the phone to call a bank's customer service centre, and I get put through to an outsource call centre in Dublin or Glasgow I am a HAPPY man. I know the person on the other end of the phone has been given buttons they can press to make my life better. I know that if I explain a situation well enough, and am persuasive enough, that that person probably DOES have the power to change things.
If I ring up my airline to beg for a status upgrade because I got 290 points instead of 300 last year, and I am put through to someone in a Western country, I know that they will be empowered to say "OK", and to help me out.
If I ring up anywhere, and am put through to India, or Egypt, or Qatar, I know I'm fucked. I know that the person on the other end of the phone is not allowed to make decisions. That they have just a script. That they have not been trusted with the authority to help me out...