If you want to talk about any of the details I am happy to discuss. I never said that the array went offline because of the failure but the head was under very heavy load trying to recover from it.

The email is a careful balance of information that 90% of people will find useful and not too much information that no one understands it. Never once did we say we are not to blame, actually the opposite, it is our responsibility no matter the vendor or what we replace the hardware with.