How do you imagine a generic person in your mind? Purple? Multicolored?
Probably each person has some mind-image that’s more common than others (probably guided by early childhood experiences, or mirror image of you), or even if you’re on average unbiased there’s still going to be some image you have in mind for each particular person, which is a perfectly legitimate reason to be surprised upon finally meeting that person.
Honestly the only reason this is controversial is because of “skin color” and the current political climate.
“Oh, I’m surprised, I imagine you having red hair.”
“How come you imagined me having red hair?”
“Don’t know, just because.”