If only there was some way to resolve issues, like having a customer support like with reps who could examine what happened. I hear Google is pretty strapped for cash, though. I have no clue how they'd pay for it, other than, perhaps, taking out a loan on the 11th ball pit or the backup three-story chocolate fountain at Google HQ.

I don’t think anyone would disagree with your point about the scale at which Google operates or that these type of things happens

However, it’s clear they are not doing enough or not doing anything at all to remedy the problem of having a path to fix things when something does go wrong.

At Google’s scale, they should not be doing automation, AI or otherwise, without support in place when it goes wrong.