My coworkers used Macs which really don't cost anything given hardware lasts 8+ years now. Most companies using Windows have a large budget for laptop IT that costs more than replacing expensive machines often if that were necessary.
I'm not at all fond of the newer more disposable Macs. Still, they should perform pretty well. One of my coworkers installed browser themes that seemed to be crypto mining or something equally ridiculous once. You may want to create a fresh user without any personalization and see if problems go away. I find Mac users and PC users tend never to do a wipe/install and almost everyone tends to port their problems with them by bringing their home directory even to new machines of the same OS.
At my previous employer they started to allow Macs and people were clamoring for them because they ran GREAT but after the first few thousand went out they started building up the amount of BS loaded approached being equal to the Windows ones and suddenly the satisfaction levels started to even out with the standard build. Chromebooks actually became very popular because they were even harder to be loaded with crap than Macs.