I can imagine they are sending an email to support@microsoft.com pleading for help. A future attacker would be well served to deny email to be sent to any mailbox @microsoft.com
EDIT: I'm now realizing that this follows the Microsoft-angle of the Solarwinds' attack. These customers are not going to be happy with $MS
Won't hurt MS in the long run. There is no viable alternative to switch to, for any of their products:
* OS: macOS runs only on expensive Apple hardware, Linux can't run business software, plus both have retraining costs for employees
* Office software: Libreoffice just... doesn't cut it, let's be honest. Apple's stuff only runs on Macs.
* Exchange: Lotus Notes is dead, and while there are open source solutions, there is no comprehensive single solution.
They (did? / are doing?) Edge for Linux though, for some reason.
My coworkers used Macs which really don't cost anything given hardware lasts 8+ years now. Most companies using Windows have a large budget for laptop IT that costs more than replacing expensive machines often if that were necessary.
At my previous employer they started to allow Macs and people were clamoring for them because they ran GREAT but after the first few thousand went out they started building up the amount of BS loaded approached being equal to the Windows ones and suddenly the satisfaction levels started to even out with the standard build. Chromebooks actually became very popular because they were even harder to be loaded with crap than Macs.
I'm not at all fond of the newer more disposable Macs. Still, they should perform pretty well. One of my coworkers installed browser themes that seemed to be crypto mining or something equally ridiculous once. You may want to create a fresh user without any personalization and see if problems go away. I find Mac users and PC users tend never to do a wipe/install and almost everyone tends to port their problems with them by bringing their home directory even to new machines of the same OS.
With a HP/Dell Enterprise line model all you need is a decent set of screwdrivers (and if you're touching anything that requires taking off heat pipes, skme thermal paste) and you can literally replace any part in a hour or two from a spare laptop - or you just swap the disk in a spare.
With Apple's newest shit you can't even do that since everything is soldered.
I'm a die-hard Apple fan, but for large shops professional machines are lower in maintenance cost.
So do big orgs actually have people internally swapping random parts in a laptop to see if they can fix it?
Doesn't change the point that Apple was more expensive, but mainly because Dell/HP prices go way down at volume.
Go look at the source, IBM. They started a pilot program, with power users, and converted them to Macs, and then a year in said that Macs need less support and cost less over their 3 year lifecycle.
See the problems? They couldn't know a year in about 3 costs over 3 years, and taking power users that demand Macs and saying they don't need support is obvious. That's a bullshit and obviously wrong "statistic" and source to use.
At most companies, a small percentage of employees will still need Excel for really complex/large spreadsheets, or Word for complex formatting destined for publication. But for 95% of people Google's good enough or better.
Year after year, Google keeps stealing more of Microsoft's customers, and it's extremely common for new companies to adopt Google rather than Microsoft.
Which country, and what level of education? In the US, cheap Chromebooks with GSuite have taken over K-12
And nowadays, I use excel (in part because I don't really work in a cloud-friendly industry).
So I guess my point falls apart pretty hard.
Word is an application that puts looks, thousands of mostly useless features and pixel-pushing up front. Excel at least really enables normal people to do some advanced calculations on data but the former still applies. Both are very complex tools mostly hindering any kind of value-added thinking and creativity but give you enough foot-guns and are really "fun" to support if you count Outlook in as well. I mean, how do you program an application that regularly crashes and corrupts the email database? LibreOffice is the same kind of thinking, because it mostly is a copy of the ideas in Word, Excel etc. Actually, when we are at it, Google Docs is more or less as problematic as the other tools.
Actually, just opening any of these applications seems a bit overwhelming. Why should you care that the readable font is 11 or 12 px big (it actually isn't that comfortable to read, but ok)? Why should you care that the default font is called Calibri or whatever? This is information and complexity that is shown by default that usually adds exactly nothing to your business. The same is with colours. Why should you want to have the option to select custom colours with two clicks or so when most people choose colours badly? The default colours offered are really not that great either.
I certainly would prefer plain text for most content a business generates, but the market has overwhelmingly voted in the other direction.
I believe for some interactions with the U.S. government Word is even mandatory. And it’s effectively mandatory for collaboration with everyone else.
Accounting and finance should know much, much better to use something actually auditable. Pretty much all software in any way associated with those industries that I have seen is at best average by enterprise software quality standards but most is barely useable. In that sense, Excel is probably the better choice. :-)
I’ve experienced this first-hand when building custom business apps. You’re building your UI in React or whatever only to conclude: “Fuck, this is a spreadsheet.”
I don't mind rich text and I know a bit of typography to avoid some common mistakes but I don't think most users really appreciate a full scale of sizes in pixels for a font or other information not relevant to the content they are producing. Most would be much better of using normal, small, large, very large for presentation or posters or something like that. The absolute values could be set in settings or overwritten somewhere maybe but Word isn't actually meant for designing websites or posters. It does all of those things to some degree but it very much isn't the right tool for the job in those areas and shouldn't be treated like one.
Btw. nobody can tell, if the businesses wouldn't be better of using something more robust than Excel even when that would mean actually training people to use a different tool. Most companies probably never train Excel, so even using that is very certainly inefficient. You know, there isn't much business value in Excel macros with viruses in them or macros nobody understands - so maybe what they calculate isn't even correct in some or all cases.
Excel is great for some things, but for many things it is used in practise it is actually quite bad. E.g. some people write working hours in Excel. There are much better apps just for that. You could have Google or Microsoft Forms, that are much easier and more robust. The data can then be used as well in a spreadsheet or imported into a DB. Unfortunately, Word and Excel (and Outlook) have developed their own gravity field in many industries and so the (very low) local maxima cannot be escaped (somewhat easily).
Having a government use anything as a stamp of approval does it a bit of disservice. If we would rely on current governments for innovation, we could just as well return to the caves directly. More seriously, if by collaboration you mean sending people word documents by email named final-assessment-v2-final.doc (because docx hasn't really arrived in many places and people suck at useable version control) then I am with you. Everyone else (including you probably) just writes the text into the email directly or uses something actually collaborative (for example Google Docs). The real final version is produced, after a consensus has been reached using more efficient communication channels.
The state of affairs is the market for pretty much everything currently is in a bubble. The US governments debt is more than twice the total amount of gold mined during the whole of human history (https://www.gold.org/about-gold/gold-supply/gold-mining/how-...) if a tonne of gold is roughly worth 60 Mio. USD. We haven't improved the working efficiency since the end of 90s much if you are frank. I wouldn't be so sure the market is a good measure of a products absolute quality actually.
I know everyone who has worked in an office setting can at least open and read a spreadsheet. I don’t know about an ms form or an access DB. The default (and sometimes only) ways most people can process text files on their machine is notepad or word. Word is way better than notepad for text processing.
If I send out a docx file, I know the formatting will be consistent when they open it. We can track changes easily without having non-technical people figuring out git or some other repo, and it will be compatible and easily viewable if we acquire any companies or are acquired.
The MS apps have basically become the standard applications to process plain text.
Lastly, I understand the value of some applications for data processing over excel. But when you’ve got to train up a new marketing or sales person every 6 months in R, that will get old very quickly. You can at least expect they know Excel and should be able to understand a spreadsheet.
Not very hard tasks to me - because I have done all of them hundreds of times. Other, even more advanced tools by Microsoft of course would fare much worse even with people like you and me, otherwise quite proficient with digital tools, if we haven't learned to use the one tool beforehand.
Yeah, Word is better than Notepad if what you want is to write rich text, but is it actually much better than WordPad from the usability perspective?
You have other problems, when your environment is so unstable that you have to hire new people every 6 months. Nowadays, you cannot expect any knowledge really unless the people can show a certification. Even a diploma in CS from a university doesn't mean the people know how to program useful stuff.
A new trainee every six months for a sales or marketing department isn’t crazy - it could be growing or a team of 6 people rotating out every ~3 years. I’ve bounced between WYSIWG and plain text, but there is a hard and steep learning curve when you ask people to use plain text.
Word also has spell-check and other features we take for granted.
You can't be serious. There's not much businesses need excel for?
I am not saying, Excel isn't useful in any case. I am saying, it is very far from a good solution in many, many cases and state concrete examples.
As long as those are true, I'm not sure you can say "there just isn't much you really need eg. Word for", unless you're never on the business side. If you deal with the people who use them, you probably also want to use them to avoid headaches. Network effects are a bitch.
If you're only ever slinging code, sure, congrats, you may never need to use either.
Note, I'm not arguing that either is good.
Heck, this year I watched someone struggle to find and license a third party add-on just to do a mail merge on Google Workspace.
Most of the time, actually stepping back a bit and thinking about the problem at hand for a minute can save many hours of tedious work. E.g. keeping track of hours worked - probably just use Toggl and export a CSV at the end of a month or something - much better UX overall than a form in Excel that you have to print out. Doing project planing in anything from Excel, over SharePoint, OneNote, Outlook Calendar etc. was always extra hassle in my experience. Everything kind of works but not really, you avoid doing changes, because it is very tedious.
I have seen all the enterprise "Export to Excel" web interfaces that are usually so bad, you cannot get anything done without the Export/ Import feature. I mean, Export/ Import is great but maybe you should just have na API and/or a useable web interface. There of course, Excel/ Spreadsheet is a temporary saviour but you should think about why do you have to use such a bad software system at all!
GSuite seems like the answer here. Mail, Docs, Sheets, Slides will work for a vast majority of businesses.
I do not believe without data that switch from one closed source proprietary software provider to another one will guarantee you from hacks.
Switch to open source most certainly does not. Nor is switching from one proprietary provider for your software from Microsoft -> google
That said, it's not the question. The question is if a company wanted to switch away from Microsoft here, what is their option? It's not an inherent statement that one is actually better, but that there is an option if one feels burned by Microsoft here.
Last week Firebase sent me a notification that several of my properties (some of them enterprise apps) had lost domain name verification. The panel in the console was clearly glitched when I inspected it. Two days later they sent a correction saying that this had been a mistake. No big deal, but it goes on to show that Google is not perfect.
Not to mention that GSuite already has 6M different customers/tenants. They're already at a comparable scale, and that doesn't mention that the free versions have the same application security model, with zero incidents (knock on wood). "but scale" feels like it's ignoring the already existing track record and scale and just making excuses for Microsoft.
And that's individual licenses. I can't easily fetch the number of medium to large companies on Microsoft Office vs GSuite but I wouldn't be surprised if it was significantly larger than 50x.
My original contention is that hackers may be particularly interested in that dimension, rather than in the number of individual licenses (which MS also dominates by an order of magnitude).