The jagged line issue seems to have largely affected batches shipped in late 2020. Judging from the device serial numbers, it looks like there may have been four hardware revisions to the RM2. I have a more recent RM2 (early-February) and don't have the jagged lines issue or the wavy lines issue.
Custom templates are possible without modifying the device at all, using free tools online. Bookmarks you can get using the DDVK hack (but they aren't anywhere as slick as the implementation on the Supernote).
I'm not sure what you mean about the lockdown of the device. There's a thriving third-party community, including a package manager (Toltec), you get a SSH password out of the box, and you can even install a full Linux desktop environment on it (Parabola-RM).
I'm pretty satisfied with mine. My biggest gripes are: (i) PDF searching is poorly implemented; (ii) no searching of handwritten notebooks apart from metadata; (iii) although you can get bookmarks with a hack, there's no way to bookmark notebooks like you would with paper notebooks, e.g., with several different style sticky notes that are easy to find and access. The built-in eBook reader functionality is poor, but since it's so easy to install KOReader, that's not an issue for me.