Once any of your customers come to require private video setup, you'll come to hosted solution anyway.
If we were free, then I might have this concern, but our average customer value is far beyond the cost to transcribe.
Actually this is insanely cheap, especially given how much they are regularly improving. Amazon costs over $1.25, RevAI costs over $2/hour, and Google Speech to Text is over $2.15/hour.
We have a shared Slack channel with their team and I can't convey how incredible they have been. Literally the moment we have a question, we get instant responses.
Also our users will not poor transcripts. Every word that needs correcting is time/money lost for them, so our goal is to give them the highest quality transcripts.
We want to focus on our key value prop. Transcription is not one of them. We focus on user experience, design options, and speed.