> People predicted the same thing would happen due to technology enabling outsourcing in the 90s. The only success was at the lower-end of the information economy.I agree, for a variety of reasons, but there is a joker in the deck: will the distribution of required skill change over time? IOW, should we expect demand to grow faster at the low end of the information economy, in the middle, or at the top? I don't think it is too reasonable to expect the distribution to remain fixed over time.
Right now, we've been seeing a lot of growth in demand at the top end, but that was true for the 'service economy' at the start too. The irony of the scenario where increasing automation depresses the wages of the lowest skill jobs because they can most easily be filled with fungible human labor while expanding the demand for workers to fill them due to Jevon's Paradox should not be lost on us.
It is entirely possible that entry-level software work will become as much of a dead-end job as being a customer service representative.