Comment by AnonC | Hacker News Reader

Comment by AnonC | Hacker News Reader

I’m completely disappointed with this post. There’s a curt one sentence update at the end saying the accounts have been reactivated, but the author didn’t add any details on the correspondences about that. I don’t understand such posts that make a lot of noise to get attention when something goes wrong but don’t really help others out when their situation gets sorted out. If it’s just going to take time to compile information, that could’ve been added in the update, but there’s no such statement there.

Did someone inform him about the iCloud account reactivation? Did anyone at Apple/Goldman apologize for the issues? Did anyone say what went wrong and how they’re going to prevent this from happening in the future? Did they provide any indication as to whom to contact if the issue happens again (would be very useful for others)? I’m glad that this vexing issue got sorted out and I agree it shouldn’t even have happened or be so draconian, but the information sharing leaves a lot out.

Shortly after publishing, I received a phone call from "Apple, Inc.". When I tried to answer, the call dropped. Then my Apple ID account was suddenly unlocked and I got an email from someone saying they are going to try to call again tomorrow.

> I’m glad that this vexing issue got sorted out

It didn't! The post ended with "And now I am once again waiting." The account issues haven't been resolved yet.

GP here. When I read the post, there was an update after the sentence you pointed out saying “ Update: My accounts have been reactivated.” This update is still there for you to verify for yourself. Perhaps you read the post at the time it was shared and didn’t bother to re-check it after my comment. My comment above was based on reading the post completely.

> there was an update after the sentence you pointed out saying “ Update: My accounts have been reactivated.”

I wasn't aware of that, but are you aware that very little time has passed? The post was written based on the the incomplete information available to the author. Do you expect the author to have rewritten everything based on the accounts suddenly having been restored after the post was published? Most likely Apple itself scrambled to reactive the accounts quickly when they saw this going viral. Maybe the author will have a follow-up later.

I don’t want to drag this more, but it seems like you didn’t get my point at all. All I wanted was for the author to say what happened or at the very least add a sentence in that terse update that more details would follow. If a Twitter thread (which is where this originated) could be written up as a post, certainly one more sentence could be written up in the update (since the author did have time to add an update) so readers would know whether to check again or not for more details. It’s really not too much to ask.

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