While I had a positive experience with the Uber app software-wise (app functioned seamlessly landing in Mumbai from U.S.A.), Uber as a service was not really comparable to what it is like in the U.S. and developed W. European countries. I got the sense that it was more of a strictly ride hailing / request service, not much accountability required from the driver. Often had > 3 drivers cancel after 10-15 minutes waiting before actually getting a ride. That being said, it was still a hugely valuable service to have in India as a foreigner.