Have a look at Reddit to see what's going on with this company:
https://www.reddit.com/r/CoinBase/new/
It's not ok to brag about your business when many of your customers are in deep emotional stress because you mess with their money.
Tried Gemini, and it was night and day. Same day or next day responses. Friendly communication. Concise answers. Quickly established account, got it funded within 24 hours, and executed a trade. Family member is pleased.
We're in a huge bull run for an emerging asset class with little institutional support. Since no can ever perfectly predict when the herd is going to start to stampede, it's not at all surprising that the exchanges have been overwhelmed by support requests.
Worst support I've ever experienced, I honestly don't know how this is legal.
If they weren't IPO'ing I would've assumed they were insolvent.