We spend 100s of 1000’s of dollars a month on AWS. Our rep tried getting me to upgrade to paid support, and I said there was no way I was going to do that. I’m already paying AWS millions a year and will be giving them more and more business as Loom continues to skyrocket in usage. No way I’m paying for support at that scale. It’s a bogus model to charge your customers more when they’re continuing to accelerate in growth and pay you more money. I expect to get more support and attention over time automatically because I’m simply paying much more and my need for support hasn’t proportionally gone up in the least.

That was it. Other than that one conversation, my experience with AWS has been _absolutely stellar_ every step of the way. We’ve struck deals with them for several products and have felt like they were fair for both parties. Instead of continuing to focus on getting me to pay for support, they focused on areas where we’d want to rely on other AWS products and have come back with some amazing suggestions. I am extremely impressed with the teams I’ve worked with at AWS - it seems like they really understand the customer, and that incentivizes me to stay and use even more managed services when the unit economics work out for us.

For GCP I’ve had reps reach out. I tell them there’s no way we’ll go multi-cloud because it doesn’t make sense for our business goals and detracts from them. They respond as if they never even heard what I said. I get that you have to be persistent as a sales person, but the response wasn’t even talking about how _part_ of our infra would be worth hosting with them. There’s no conversation - it’s just what GCP wants me to do for them.