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I've been working for startups for 20 years and I was never able to get an AWS Account Manager, much less a "Startup Rep". They must only care about spending, your email domain, the fact that you're an ex employee or likely to write about the experience. Cause it's always been "you're on your own" for me.

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Then I would advise you try again. Our AWS bill is between 4 and 5 figures and we got dedicated startup account manager while on development within a week of asking. No internal contacts, literally pinged support team and got it.

I literally just started a new sass on AWS and only have spend about 80$, today I got a call from a rep from their primary headquarters (unlike Google) , and he applied a 300$ initial credit and I can email him for a questions/support. No pressure just all around nice.

I've had similar calls from google in the past that were disasters, just someone hammering the up sales button, I actually had to block a google rep on my phone.

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