There's a human on the other end of this who has put a lot of time into creating this article.

For what it's worth, I agree with you. But I think this criticism could have been phrased more constructively.

For instance, 'Most of What You Read on the Internet is Written by Insane People' is a perfectly fine article in isolation, but to bring it up in direct response to an article is tantamount to calling the author insane.