Did consumers have real-time information available to make n informed decision? Was that information only available online, because if so I can imagine a lot of folks not being able to make an informed choice- their connectivity could be cut in these extreme circumstances. Were there any notification systems available to consumers, or was there any ability to set a cut-off point?

My expectation is that consumers had nearly no power in this equation. I'm trying to think of some kind of circumstances that would make this system not arbitrary & predatory, and looking for some kind of tools or options to defend Griddy with, frankly. But I expect consumers got no visibility, no warnings, had no optional safeguards for themselves.