With that logic, grown ups should be chewing each other's faces off in the street all the time. They don't.
So clearly there is something (morale, social pressure, threat of punishment) that prevents them from doing it.
So clearly there is something (morale, social pressure, threat of punishment) that prevents them from doing it.
Adults can be plenty cruel. It's just typically done with more subtlety, sophistication and plausible deniability than is employed by teens.
Too bad we can't punish them for such uncivil performance. Maybe we should go back to putting them on stocks and streaming it to world. Even with some sort of nice remote online interaction...
I'm absolutely not saying the abuse given to customer service people get is justified, but it's not unprovoked either.
Turns out when you codify bad behaviour, you get bad responses to that behaviour. What's the justification for codifying that bad behaviour in the first place?