You look at the screenshot,then read the summary on what happened and then wonder how on earth the bank still has any money left on their accounts with systems like this.
Looking at the screen tells you nothing about the quality of this system. The screens look a bit dated because the system is 20 years old. It is also a back office system used by a small number of what should be trained professionals. Pretty html and javascript would not have helped. This was a failure of the whole system. The software and the organization.
I didn't mean that it looks ugly- I take functionality over pretty design any time. The screenshot itself doesn't provide much info,but when combined with comment from the article,the who picture is pretty bleak tbh..
This is not about ugly vs beautiful. Good UI is not primarily about being nice to look at, it is to be usable. The UI has to be really bad to be able to screw up this bad without even knowing it. Horrendously bad.