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I expected to read details of some legal battle over months. But this is a transcript of a chat for about 15 minutes. Srsly? That's what outrages you? Having to wait for a few minutes to cancel a newspaper subscription? How many times a day do you do this kind of thing?

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It's outraging because it should be a single click, and there should be no need to go through this ordeal.

Incidentally, NYT can make it easy. I'm in Europe and canceled my NYT subscription last week – it was really easy, just a click on my NYT account page.

It's not about the time but about the way. You can sign up with a few clicks but to cancel you need to talk to human being.

Funny, when the rant is about issues with Google support then the critisism tends to focus around it being really hard to actually be able to talk to a human being.

Call me crazy but...

Maybe people that have an issue with google wants to fix this issue, and a machine is the wrong option for this.

Whereas to cancel a service there’s no reason ever for having to talk with a human?

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