I'm always disappointed when you know there has to be a really really good reason, or a solution, for an issue - but support just can't reach it. Are they not trained enough? Empowered enough? Unable to escalate?
Yeah, it's actually the first time I've encountered it with Stripe. 99% of the time, they are my favorite support team to work with. This seems to be one of those weird edge cases that we unfortunately got caught in -- I'm in contact with some folks on their product team now so fingers crossed we're able to get it solved.