Best Customer Complaint Letter Ever

I recently moved from NYC to SF. While I'm sure there isn't much love for Comcast here, either, I had a much better experience with them than I ever did with Time Warner. I called Comcast the day I moved in and told them I had my own router. They told me to connect it and it worked...I had internet access! After dealing with TWC for 10 years, this seemed like a miracle. It's sad how low my expectations had gotten. TWC would insist on sending a tech to your apartment (I won't get into the appointment time windows they propose and deliver on) to connect two cables before they turned on your internet. Anyways, this letter brought back some bad memories.

Come on. Do your homework, this is the best customer complaint letter ever: http://www.derbygripe.co.uk/ntl.htm

I mean, it's legendary. As a former NTL customer, I can say that it's quite plausible too.

It's no co-incidence that they both revolve around telcos doing installs. It's also worth noting that NTL does not exist any more. It has been subsumed into the Virgin group and the NTL name is not used any more. What part this viral piece of writing played is unknown, but it must have done something.

This one isn't quite a complaint, but it's my favorite corporate customer service exchange. The logical gymnastics are brilliant and hilarious. Enjoy: http://www.27bslash6.com/blockbuster.html

Update: This one might be even better: http://www.27bslash6.com/overdue.html

I liked the Ayn Rand reference. She's one of my favourite philosophers.

What's wrong with short-form improv? I happen to like it!

Reminds me of that legendary post on Craigslist, the one where the guy is trying to get rid of cinder blocks that are on his property.

Can anyone locate where that is? I think a screenshot exists of it.