Me: "There's been fraud on my card." (to the tune of $1000)
Teller: "Are you sure it wasn't a family member or a mistaken purchase?"
Me: "Yeah, the charges were in Texas and I haven't been to Texas in years."
Teller: "Great. hands me a printout of recent charges and a highlighter Can you highlight all of the unauthorized charges?"
Me: "Sure."
Teller: "Ok, we'll provisionally credit you the amount back to your account, while your claim gets reviewed; you'll have access to it immediately, but will be liable to pay it back if the claim gets denied. We'll let you know when the claim approval is finalized, which usually takes 2-3 weeks. We'll get you a new card, which should arrive in 2-3 days, if you don't get it by the third day, let us know."
Me: "Thanks!"