I've owned a Model S since before the Model 3 arrived and have always fretted that the level of service I received wasn't sustainable at scale.
They AGGRESSIVELY attacked any problems and replaced parts, even when that's not what I asked for.
It's kinda nuts. Just the things I can remember:
- All 4 door handles were replaced with newer versions - I complained about a corner of stitching on the driver's seat and got an entirely new driver's seat - Glovebox cover replaced (to address latch) - Steering wheel controls replaced - Driver display unit replaced entirely - Sunroof replaced
Granted, that's A LOT of parts to address, but their attitude was we'll do anything to make it right. Never once pushed back or questioned. Usually told me that they wanted to replace the part (rather than fix) because Tesla had engineered an improved version. And, to their credit, the new parts they put in seemed to have meaningful improvements and have worked really well.