Does the popularity make their jobs easier?
If it's just a touchscreen or hardware buttons, you may need a key to open a panel where the keyboard/mouse are, or to bring your own keyboard/mouse, in order to navigate the Windows part of the interface to fix the problem.
Obviously if it's intended to be networked to existing desktops for control over a LAN, the client software will be Windows, but even then you hope the server isn't.
Outside our tech bubble working on Unix is still perceived as hollywood-style hacking of the bank and folks really have no clue, unless its done in GUI just like... you guessed it, Windows. Folks wouldn't even touch it.