I'm happy about this, and let me clarify that I love shopify and their product. However, I think they might not be aware of a disconnect in their support offering (which hopefully this would make more obvious). I've had multiple weeks go by without any response to my emails and posts on their forums. (Other times, I've gotten responses in 24 hours, so it's not consistent). I hope it's because they are so successful that their support team is being crushed under the weight of their growth.