I've heard, and keep hearing, so many stories about frustrations with Facebook's tools for advertisers that the situation described doesn't surprise me at all. Somehow this massive organization with >50 000 employees and billions of users can't seem to produce quality software that allows people to pay them for access to those users.

Small tasks turn into multi-day endeavors just because the tools keep crashing over and over again, losing all state. Managed advertising accounts just vanish from interfaces. Random buttons turn into "try again" roulette.

It's a good thing their ads are (apparently) effective.