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If you think about it, it's no different than reporting a bug. You and your team know you should fix it, but there are always more pressing issues on your plate. You probably won't move it to the top of your list until either a large number of users complain or a one user complains very loudly.

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Pretty important distinction: The people reporting bugs probably aren't paying your salary out of their taxes, nor have they granted you and your team a monopoly on wielding the tools necessary to perform an essential service.

I don't know about that...

What if I find a bug in Mac OS X* that I need fixed yesterday. I file a bug, and hope that it gets fixed eventually. Now it is up to Apple to fix it and get back to me on their schedule.

I pay Apple for their OS, and they are the only ones that can fix it. I'm at their mercy to fix it, so I fail to see how this is that different.

* Could be anything that isn't open-source

> If you think about it, it's no different than reporting a bug.

It's no different than reporting a bug with a patch. If I go to the police with evidence of a crime and details to apprehend the probable culprit, I expect them to deal with it. Those are really low hanging fruits.

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