Hey Hana & Josue, congrats on the launch. I like your approach of how to integrate it into products (via native React libs). I think you could go even a little bit further. One concern I would have is that by using your react library, I also bring in a new state management (mobx). In our case it would be fine, because we are using it already, for others it might be an issue. The most extreme version I found is from feedback.fish, which gives a native react component, but internally imports their scripts still in an iframe.

The other thing would be, that the react package could export not only hooks to interact (useMagicBellEvent), but also provide some hooks or headless components to easier integrate with existing UIs. Something like this is very important to all external services we bring in, because our Product Design should feel like one.